If you wish to cancel an order, simply contact our Customer Care team. We will refund the cost of the order and the original delivery charge. If the products have already been dispatched, you will need to return them to us at your own cost.
You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 7 days of receipt. Provided you return the full order. The cost of returning the item(s) is, however, at your own cost.
Returned products must be in their original packaging, with instructions and all parts included, in a fully resalable condition. Items must not have been used or assembled in any way. Vintage India UK reserves the right to refuse a refund on any item not deemed to be resalable or if any of the above terms have been breached.
Please note any items that reach us after the 7-day time frame will not be accepted. Returns received later than the specific time frame will be returned and no refund will be processed.
The refund will appear on your statement within 20 days of the products being received.
Please note: the parcel and its contents are your responsibility until they are received by Vintage IndiaUK Ltd - we therefore recommend that you use a registered postal service and retain proof of postage. Vintage IndiaUK Ltd is not responsible for returned products being lost or damaged in transit. Please ensure the product is well packaged to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resalable condition.
Vintage IndiaUK Ltd reserves all rights to inspect the condition of the product before processing any returns or exchanges.
Sale products can only be returned for store credit if the products are returned within 7 days of receipt. Vintage India UK reserves the right to reject your request should it be made after the 7 days.
What you can’t send back
Anything that has been made for your specific requirements, i.e personalised products, pieces specially commissioned, bespoke pieces,
To avoid any, disappoint please check whether the item is cancellable or non-cancellable. For further queries please check with Vintage IndiaUK Ltd.
How to return your order
If you would like to cancel your order after the products have been dispatched to you or you have received them, you must simply contact our Customer Care Team.
Vintage IndiaUK Ltd monitor the number of returns made by individuals and reserve the right to reject your order if products are repeatedly returned.