Vintage IndiaUK Ltd ships worldwide (currently with shipping offered on online orders to the UK, USA and Canada, however please contact us for all other destination shipping). with the cost of delivery displayed to you on our website when orders are placed. Standard delivery to UK mainland takes 3-5 working days. We aim to dispatch all orders within 48 hours (Monday to Friday) on receipt of the order. If there is an unforeseen delay in dispatching your order we will let you know.
Once you have placed your order, we will send you an order confirmation email followed by another email confirming when your product has been dispatched. Please note that all delivery times stated are estimates only and we do not accept any liability for failure to deliver products within the stated delivery period and, in any event, within 30 days after the day on which we accept your order.
Please allow an additional 5–7 working days for deliveries over the Christmas, Easter, all other public holidays and Sale periods.
All deliveries will be made between 08:00 and 18:00 and must be signed for. If there are any accessibility issues must be disclosed at the time of the order. We are unable to redirect orders once they have been dispatched.
Please always inspect products at the time of delivery and inform us of any damages or missing items within 48 hours of receipt of products.
Order cut off time: Orders placed after 5.00 p.m. (UK time) are considered to have been placed the next working day. Please note that order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery company may leave a note informing you on how to rearrange delivery or collect the product from your local depot. We are unable to redirect orders once items have been dispatched.
If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection Vintage IndiaUK Ltd reserves the right to terminate the contract our Terms and Conditions will apply.
If we require particular information from you to supply your products we will contact you to ask for this information. If you do not provide this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (as specified in our Terms and Conditions), or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Vintage IndiaUK Ltd reserves the right to suspend the supply of products to you due to the supply of the product owing but not limited to technical problems or technical changes. If we suspend a product we will contact you, unless the problem is an emergency. If you chose to end your contract due to the suspension of the products, we will refund any sums you have paid for the products.